1. CONTACT YOUR LENDER (VEHICLES ONLY)
If you're redeeming a vehicle, contact your lender and confirm that a “Vehicle Release” has been issued directly to NARS, Inc. This vehicle release MUST be issued to NARS, Inc, directly.. Otherwise, we cannot release the vehicle.No release is required for a property redemption appointment.
2. SCHEDULE AN APPOINTMENT
Schedule a vehicle or property redemption appointment on the date and time of your choosing using the button below. Once scheduled, we review your file, confirm fees, and anything else needed to book your release.
Availability varies based on the volume of other appointments, so book early. Scheduling the appointment is not a confirmation. The confirmation response will take up to 3 hours, Monday through Friday. All appointments are confirmed or denied with an explanation by 5pm Monday through Friday. Appointments made after 5pm may not be confirmed until the following business day.
3. INCLUDE PHONE & EMAIL
Please make sure to include your cell phone number or email. We need your preferred contact method to communicate with you and provide the address, fees, and all other needed items.
Once your appointment is scheduled, we start by reviewing your file and confirming your appointment by email or text message (based on your preference). Next, we confirm any fees owed, provide you with the address of the appointment, and provide you with the police department to contact to obtain your Police Release.
4. CASH ONLY AS A FORM OF PAYMENT – CHECKS AND CREDIT/DEBIT CARDS ARE NOT ACCEPTED
While we appreciate the convenience of electronic payment methods, our cash-only policy with THE EXACT AMOUNT for vehicle pickups helps us maintain efficiency, security, and compliance with local regulations to provide the best possible service to our customers. The local lots are NOT able to make change.
5. BRING VALID DRIVERS LICENSE
A government issued photo ID is acceptable in place of a Drivers license for a property redemption appointment. If you do not have a valid drivers’ license or a government issued photo ID, please call for assistance.
6. BRING YOUR KEYS
If you are only picking up your property, please bring your keys so not to incur any additional fees from your lender.
7. ARRIVE EARLY
Please arrive 15 minutes early to your appointment to make the redemption process quick and easy for everyone. Be prepared for unexpected wait times as sometimes complications may arise during the redemption process.